Call Center Design and Implementation

Utopia Professional Services has helped to build call centers all over Central America. Utopia Group can help clients build a new center from the ground up, including:

  • Assisting with initial planning
  • Design and scaling
  • Negotiating with providers
  • Overseeing implementation

Our Clients Dossier includes:

  • Multinational Companies seeking to enter or expand LATAM presence
  • Small, Medium and Large Call Centers
  • Small to Medium Businesses with dependence on Technology
  • Service Organizations
  • Startup Organizations of any type
  • Entrepreneurs wishing to Explore Market

Custom training programs

The Utopia Group has provided a wide variety of training programs since 2002. We can provide customized training, specifically designed to address needs. Training programs we have implemented for clients include:

  • Sales Training
  • Time Management Training 
  • Call Management Training
  • Executive and Management Seminars
  • A variety of other training programs developed jointly with the client, and executed by our trainers, anywhere in Central America.

Business Development

The Utopia Group has been very successful at establishing new call center operations, and improving existing operations. Part of the services we offer are assisting our call center clients with recruitment of new business, and developing aggressive and competitive business models. Our extensive network of contacts world wide, enables us to connect our clients with quality opportunities and to manage the successful implementation of new campaigns.  We participate in the marketing of our clients services, assessment of delivery capabilities and the presentation of those capabilities to qualified clients.  We are not "brokers," and only provide Business Development services to clients we have worked with and whom we are able to vouch for their capabilities

Services for companies seeking to establish LATAM presence

The Utopia Group has been one of the most successful companies in the region in helping Multinationals interested in establishing a LATAM presence. We have helped companies like Concentrix, and Myron Business Gifts, chose partners if required, plan operations and upon launch, provide local project management until they are ready to commit to strong local management employees.